Troubleshooting Video Library

Understand the bt System

The ALLIANCE bt system uses Bluetooth Mesh technology. The bt-RE enhances the signal of a bt network.
Running Time 2:06

bt Reset - IT Transformer

A bt Reset will re-assign bt fixtures to the default ALLIANCE network. This video shows how to perform a reset with an IT series transformer.
Running Time: 3:20

bt Reset - XF Transformer

A bt Reset will re-assign bt fixtures to the default ALLIANCE network. This video shows how to perform a reset with an XF series transformer.
Running Time: 2:28

bt Reset - TF Transformer

A bt Reset will re-assign bt fixtures to the default ALLIANCE network. This video shows how to perform a reset with a TF series transformer.
Running Time: 2:03

it Transformer Alert Code 2

The most common reason for an alert code 2 on an IT transformer is a short. This video gives you tips on how to identify and fix the short.
Running Time: 4:50

Smart Home Systems

A smart home system will only work with an ALLIANCE XF series transformer.
Running Time: 0:47

it Won't Connect

When an IT Transformer holds on to a previous connection, it will not allow a new connection. Rest the transformer to clear any previous connections and establish a new one.
Running Time: 0:56

it Transformer GPS Setup

The IT Transformer will give an initial fault light during setup if the GPS location is unknown. To clear this fault light the user needs to connect to the transformer with the app.
Running Time: 1:01